Guidelines for Registration of Complaints
Please observe the following guidelines for speedy settlement of your grievances:
For online lodging of complaints and status update through website www.indiapost.gov.in (Go to home page and click on Customer Care link, select option Complaint Registration for lodging complaint and select option Track your Complaint Status for knowing the position of the case.)
Register your complaint in the Post Office where transaction has taken place and get acknowledgement.
Approach next higher authority of the Department if the complaint is not settled in a reasonable time.
The standards for resolving complaints are announced through the Citizen Charter of Department of Posts available in link About Us on Home page of this website.
Complaint on Postal Services addressed to Postal Directorate, New Delhi, may only be addressed to concerned officer and sent on given email, telephone or fax number.
Sl. No.
|
Nature of complaints
|
Whom to Complain
|
|---|---|---|
1.
|
Any complaint on the services rendered and concerning behavior of employees of the Department of Posts.
|
Postmaster / In-charge of the Post Office where the transaction has taken place.
|
2.
|
Any complaint on the services rendered and concerning behavior of employees of the Department of Posts.
|
Senior Superintendent / Superintendent of Post Offices of the Division in whose jurisdiction the concerned Post Office falls.
|
3.
|
Any complaint on the services rendered and concerning behavior of employees of the Department of Posts.
|
The Post Master General of the Region in whose jurisdiction the concerned Post Office and Division falls.
|
Name of the Circle
|
Address
|
E-mail ID, Telephone No. and Fax Number
|
|---|---|---|
Andhra Pradesh
|
Dak Sadan, Abidas, Hyderabad – 500001.
|
cpmg_apr@indiapost.gov.in 040-23463636 (Tel), 24747282 (Fax)
|
Assam
|
4th Floor, Meghdoot Bhawan, Panbazar, Guwahati – 781001.
|
cpmg_asm@indiapost.gov.in 0361-2603636 (Tel), 2544838 (Fax)
|
Bihar
|
Patna GPO Complex, Patna – 800001.
|
cpmg_bhr@indiapost.gov.in 0612-2225051 (Tel), 2225011 (Fax)
|
Chhattisgarh
|
Raipur – 492001.
|
cpmg_chh@indiapost.gov.in 0771-2233400 (Tel), 2233194 (Fax)
|
Delhi
|
Meghdoot Bhawan, Link Road, New Delhi – 110001.
|
cpmg_del@indiapost.gov.in 011-23620144 (Tel), 23627114 (Fax)
|
Gujarat
|
Khanpur, Ahmedabad – 380001.
|
cpmg_guj@indiapost.gov.in 079-25505424 (Tel), 25505275 (Fax)
|
Haryana
|
107, The Mall Road, Ambala Cant. – 133001.
|
cpmg_hry@indiapost.gov.in 0171-2603100 (Tel), 2603736 (Fax)
|
Himachal Pradesh
|
Kaithu, Shimla – 171009.
|
cpmg_hpr@indiapost.gov.in 0177-2629000 (Tel), 2620351 (Fax)
|
Jammu & Kashmir
|
GPO Complex, Residency Road, Srinagar – 190001.
|
cpmg_jnk@indiapost.gov.in Jammu: 0191-2542878 (Tel), 2561746 (Fax) Kashmir: 0194-2452528 (Tel), 2452036 (Fax)
|
Jharkhand
|
Doranda HO Complex, Ranchi – 834019.
|
cpmg_jha@indiapost.gov.in 0651-2482345 (Tel), 2480153 (Fax)
|
Karnataka
|
Beaulieu, Palace Road, Bengluru – 560001.
|
cpmg_kar@indiapost.gov.in 080-22392523 (Tel), 22202607(Fax)
|
Kerala (For Kerala and Lakshadeep)
|
Thiruvananthapuram – 695033.
|
cpmg_ker@indiapost.gov.in 0471-2308300 (Tel), 2306500 (Fax)
|
Madhya Pradesh
|
Bhopal – 462012.
|
cpmg_mp@indiapost.gov.in 0755-2550838 (Tel), 2556547 (Fax)
|
Maharashtra (For Goa, Maharshtra and Dadra & Nagar Haveli)
|
Mumbai GPO Building, 2nd Floor, Mumbai – 400001.
|
cpmg_mah@indiapost.gov.in 022-22620049 (Tel), 22620829 (Fax)
|
North East ( All North-Eastern States except Assam and Sikkim)
|
Shillong – 793001.
|
cpmg_ne@indiapost.gov.in 0364-2223800 (Tel), 2223034 (Fax)
|
Orissa
|
Bhubaneswar – 751001.
|
cpmg_ori@indiapost.gov.in 0674-2392000 (Tel), 2394790 (Fax)
|
Punjab (For Punjab and Chandigarh)
|
Sandesh Bhawan, Sector – 17/E, Chandigarh – 160017.
|
cpmg_pun@indiapost.gov.in 0172-2706700 (Tel), 2721670 (Fax)
|
| Rajasthan | Sardar Patel Marg, Jaipur – 302007. | cpmg_raj@indiapost.gov.in 0141-2372020 (Tel), 2366151 (Fax) |
| Tamil Nadu (For Tamil Nadu and Pondicherry) | Anna Road, Chennai – 600002. | cpmg_tn@indiapost.gov.in 044-28520367 (Tel), 285221199 (Fax) |
| Uttar Pradesh | 4, Hazratganj, Lucknow – 226001. | cpmg_up@indiapost.gov.in 0522-2622000 (Tel), 2616855 (Fax) |
| Uttarakhand | Dehradun – 248001. | cpmg_utr@indiapost.gov.in 0135-2658396 (Tel), 2650065 (Fax) |
| West Bengal (For West Bengal, Sikkim and Andaman & Nicobar Islands) | Yogayog Bhawan, P-36, C.R. Avenue, Kolkata – 700012. | cpmg_wb@indiapost.gov.in 033-22120070 (Tel), 22120811 (Fax) |
Sl. No.
|
Nature of complaint
|
Designation and Address of the Officer
|
E-mail ID, Telephone No. and Fax Number
|
|---|---|---|---|
1.
|
Complaint on delayed delivery / non-delivery of Speed Post (SP), Express Parcel Post (EPP), Logistics Post (LP), Business Post (BP) or other premium products.
|
i) Additional General Manager (SP) for Speed Post.
ii) Additional General Managr (BP) for EPP, LP, BP.
iii) ADG (IM) for International Mail.
iv) DDG (PG) for Registerred Letter / Parcel.
|
bddirectorate@gmail.comfor (i) &(ii) in Column 3.
i) Additional General Manager (SP) - 011-23096148
ii) Additional General Manager (BP) - 011-23096110
iii) ADG (IM) - 011-23096112
iv) DDG (PG) - 011-23096087
|
2.
|
Complaints concerning Savings Bank or Savings Certificates or claims relating thereto.
|
Deputy Director General (FS). Dak Bhavan, Sansad Marg, New Delhi— 110116.
|
ddgfs@indiapost.gov.in &sbpgsection@gmail.com011-23096089 (Tel), 23096089(Fax)
|
3.
|
Complaints on non-delivery or delayed or wrong delivery of ordinary mail articles, delayed payment or non-payment of money order or Electronic Money Orders, non-delivery or delayed delivery or nonreceipt of acknowledgement of Registered articles, nondelivery or delayed delivery of Insured articles, Parcels, Packets, complaints on abstraction of contents of mails articles except articles mentioned under serial 1 ibid. Complaints on misbehavior by post office staff or any other complaint under miscellaneous category not covered under serial 1, 2, 4 and 5 of this table.
|
Deputy Director General (PG & QA), Dak Bhavan, Sansad Marg, New Delhi— 110116.
|
pgsectiondop@gmail.com011-23096087 (Tel), 23353883(Fax)
|
4.
|
All type of complaints concerning Postal Life Insurance or Rural Postal Life Insurance.
|
Chief General Manager (PLI), PLI Directorate, Chanakya Puri, New Delhi—110021.
|
cgmplidte@gmail.com011-24672461 (Tel), 26882838 (Fax)
|
5.
|
Pension matters of postal employees and matters relating to Gramin Dak Sevaks
|
Deputy Director General (Establishment), Dak Bhavan, Sansad Marg, New Delhi—110116.
|
011-23096098(Tel), 23096007(Fax)
|
No comments:
Post a Comment